Return & Refund Policy

At [JKSkillHub Online Store], your satisfaction is our priority. We work with multiple global suppliers to bring unique products directly to your door. Because of our dropshipping model, our return and refund process follows specific guidelines to ensure smooth service.

1. Order Cancellation

• Orders can be cancelled within 6 hours of purchase.

• Once processing begins, the order cannot be cancelled, as it may already be shipped by our supplier.

To request cancellation, contact us immediately at [your support email].

2. Returns

Since we ship products from international suppliers, we currently do not accept returns for reasons such as:

• Change of mind

• Choosing the wrong size, color, or product

• Delay caused by customs or logistics partners

However, we do accept returns if:

• The product arrives damaged

• The product is defective

• You received the wrong item

To qualify for a return:

• You must contact us within 48 hours of delivery

• Product must be unused and in the original packaging

• Clear photos or videos of the issue are required

3. Refunds

Refunds are issued in the following cases:

✔ Damaged or Defective Item

If you receive a damaged or defective product, we will issue:

• A replacement OR

• A full refund, depending on your preference.

✔ Wrong Item Received

If the delivered product differs from your order, we will arrange:

• A replacement at no extra cost OR

• A full refund.

✘ Non-Refundable Situations

Refunds will not be issued for:

• Orders delayed due to shipping, customs, or courier issues

• Customer mistakes (wrong address, wrong product selection)

• Items on sale or clearance

4. Refund Processing Time

• Once approved, refunds will be processed within 5–7 business days.

• Refunds will be returned to your original payment method.

5. Lost or Missing Packages

If your order does not arrive within the estimated delivery time, we will:

• Investigate with the supplier and courier

• Issue a replacement or refund if the package is confirmed lost

6. Contact Us

For any issues regarding returns, replacements, or refunds, email us at:

📩 [your support email]
We usually respond within 24–48 hours.